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help desk technician
Posted on July 05, 2024 by Employer details Dallx Inc
Job details
Education: Secondary (high) school graduation certificate. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Computer and technology knowledge: Intranet. Servers. MS Office. MS Windows. Work conditions and physical capabilities: Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years.- Location57 Bellamy Rd SScarborough, ONM1M 3P3
- Workplace information On site
- Salary$29.00HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Weekend, Overtime, Morning
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #2988977
This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Intranet
- Servers
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-08-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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