Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
7 months to less than 1 year
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
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No supervision responsibility
Experience and specialization
Computer and technology knowledge
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Android
-
iOS
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Internet
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Desktop applications
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Word processing software
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Website creation and management software
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JavaScript
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MS Office
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MS Windows
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Spreadsheet
-
WordPress
Additional information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Attention to detail
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Standing for extended periods
Own tools/equipment
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Internet access
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Cellular phone
Personal suitability
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Accurate
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Organized
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Ability to multitask
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Time management
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.