user support technician
Title posted on CareerBeacon -
IT Helpdesk Technician
Posted on
August 21, 2024
by
Employer details
Paladin Security
Job details
Our IT Helpdesk Technician (Tier 1) will provide operational and technical support to Paladin teams across North America. In this role, you will maintain, monitor, and support current and new desktop / laptop deployment and perform periodic system audits to assure compliance and availability. You will also be working with remote access tools, maintain and manage backups, and work with users at Paladin's multiple remote locations. This role is an exciting opportunity to gain experience working within a large organization and delivering high-profile corporate IT projects for Canada's largest full service security provider.Responsibilities:Provide exceptional customer service to end-users, internal stakeholders, vendors, and any other entities that you will deal with on a day-to-day basis. Performs basic troubleshooting and diagnoses prior to escalating to the systems support specialist during business hours. Follow ITIL Incident management principles to receive, categorize, prioritize, and resolve incidents within the agreed SLAs. Install, operate, troubleshoot, and maintain computer equipment and software applications. Install, test, order, and configure new workstations and hardware. Personnel on-boarding and off-boarding, including assigning the right licenses, software, and provisioning hardware Ensure all incidents, notes, and updates are documented in a timely manner within the JIRA Service Management Tool Must be available to participate in the on-call rotation (24/7 including weekends) Requirements:1 to 3 years of work experience in an IT HelpDesk or similar Technical Support environmentDiploma or equivalent work experience in a related field or industryCurrent MCSA, A+ and Network+ certification would be considered an assetStrong communication, interpersonal, and customer service skillsDemonstrated analytical problem-solving skills necessary to deal with and resolve technical problemsTeam player with ability to work independently with minimal supervisionExperience with all of the following:Windows 10/11Mac iOSActive Directory and Azure EntraiOS and Android operating systemsDevice managementMicrosoft Office 365 applicationsMinor cybersecurity incidentsBasic networkingBasic computer troubleshooting, in-person and remotelySalary: $45,000 - $55,000This position will be based in our Toronto office full-time to start, with the possibility to move to a hybrid role after successful completion of 3-month probation.
-
LocationToronto, ON
-
Workplace information
On site
-
Salary$45,000YEAR annually
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2106862
Advertised until
2024-09-22
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.