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customer service agent
Posted on August 22, 2024 by Employer details SMART SUPER MART LTD
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Willing to relocate. Retail/wholesale establishment/distribution centre. Transportation. Tasks: Develop all kinds of events for publicity, fundraising and information purposes. Develop communication strategies. Answer written and oral inquiries. Arrange for billing for services. Arrange for refunds and credits. Issue receipts and other forms. Maintain records and statistics. Receive and log complaints. Receive payments. Sell merchandise. Computer and technology knowledge: MS Outlook. MS Word. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Bending, crouching, kneeling. Hand-eye co-ordination. Handling heavy loads. Physically demanding. Repetitive tasks. Standing for extended periods. Walking. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Ability to multitask. Dependability. Quick learner. Experience: 1 to less than 7 months. Support for persons with disabilities: Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.). Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Support for youths: Offers on-the-job training tailored to youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Supports Veterans in translating their military skills and experience into the language of the civilian job market . Support for Indigenous people: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Support for mature workers: Applies hiring policies that discourage age discrimination . Provides staff with awareness training to create a welcoming work environment for mature workers . Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) . Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees.- LocationSt. Catharines, ON
- Workplace information On site
- Salary$22.00HOUR hourly / 37 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Weekend, Shift, On Call, Early Morning, Morning
- Start date Starts as soon as possible
- vacancies 2 vacancies
- Source Job Bank #3051415
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Willing to relocate
- Retail/wholesale establishment/distribution centre
- Transportation
Responsibilities
Tasks
- Develop all kinds of events for publicity, fundraising and information purposes
- Develop communication strategies
- Answer written and oral inquiries
- Arrange for billing for services
- Arrange for refunds and credits
- Issue receipts and other forms
- Maintain records and statistics
- Receive and log complaints
- Receive payments
- Sell merchandise
Experience and specialization
Computer and technology knowledge
- MS Outlook
- MS Word
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Handling heavy loads
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Walking
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Quick learner
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Support for youths
- Offers on-the-job training tailored to youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
Support for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Supports for visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-09-21
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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