Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Respond to users experiencing difficulties with computer
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Participate in the redesign of applications and other software
-
Supervise other technical support workers in this group
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Security and safety
-
Bondable
-
Basic security clearance
-
Criminal record check
Work conditions and physical capabilities
-
Work under pressure
-
Tight deadlines
-
Repetitive tasks
-
Attention to detail
Personal suitability
-
Accurate
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Initiative
-
Judgement
-
Organized
-
Team player
Benefits
Other benefits
-
Free parking available
-
Team building opportunities
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.