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hotel front desk supervisor
Posted on August 30, 2024 by Employer details Alt Hotel Calgary East Village
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hotel, motel, resort. Hospitality industry. Tasks: Co-ordinate activities with other work units or departments. Perform same duties as workers supervised. Prepare and submit reports. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Assist clients/guests with special needs. Co-ordinate, assign and review work. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Requisition materials and supplies. Take, cancel and change room reservations. Register arriving guests and assign rooms. Provide information on hotel facilities and services. Process group arrivals and departures. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Answer telephone and relay telephone calls and messages. Clerical duties (i.e. faxing, filing, photocopying). Provide general information about points of interest in the area. Follow emergency and safety procedures. Contact customers to deliver requested wakeup calls. Provide customer service. Maintain an inventory of vacancies, reservations and room assignments. Resolve complaints and claims . Investigate complaints and claims . Musical genre: Opera. Computer and technology knowledge: Internet. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Flexibility. Judgement. Organized. Team player. Reliability. Resourcefulness. Screening questions: Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Night shift premium. Other benefits: Wellness program.- Location635 Confluence Way SECalgary, ABT2G 0G1
- Workplace information On site
- Salary$21.50 to $22.50HOUR hourly (To be negotiated) / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Morning
- Start dateStarts as soon as 2024-09-30
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3062497
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
- Hospitality industry
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Maintain an inventory of vacancies, reservations and room assignments
- Resolve complaints and claims
- Investigate complaints and claims
Experience and specialization
Musical genre
- Opera
Computer and technology knowledge
- Internet
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Team player
- Reliability
- Resourcefulness
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Night shift premium
Other benefits
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-09-27
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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