customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 04, 2024
by
Employer details
le cheval canada Inc.
Job details
*To qualify for this role, you must have?*
? *Perfectly Bilingual (French and English) written and spoken*
? Availability to work different shifts such as days, evenings, weekends and holidays (Call Center
*Hours of Operation are Monday to Friday, from 9 a.m. to 12:00 a.m. (midnight), and Saturday and*
*Sunday, from 9:00 a.m. to 9:00 p.m.)*
? Highly customer service oriented, enjoy handling and resolving situations passionate about
problem-solving
? Detail-oriented, organized, a strong team player, flexible and able to multitask
? Excellent verbal communication and writing abilities
? College degree (DEC, Technical diploma, Community college diploma)
? *1+years of experience in a customer service role in a Contact Centre environment.*
? Strong computer skills
? Ability to explain a situation and to give advice. Approach centered on empathy is required and
* the ability to summarize and vulgarize information
*Key responsibilities:*
? Working in our contact center, handling all customers' emails, live chats and phone calls promptly
and courteously.
? Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues by established policies and procedures.
? Offering exceptional first-level technical and general support to our stores in order for them to provide
a world-class shopping experience to our customers.
? Documenting, tracking and following through on all Customer Service conversations.
? Supporting e-commerce sales with effective communication to our customers as it relates to the
product, promotions, returns, and exchanges policies.
? Identifying opportunities for improvement within our current Customer Service practices and
systems. Identifying opportunities to increase brand loyalty.
? Participating in special projects as required.
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 37.50 per week
Benefits:
* Dental care
* Extended health care
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekends as needed
Education:
* DCS / DEC (preferred)
Experience:
* Call center: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: Hybrid remote in Saint-Laurent, QC H4L 3M8
Expected start date: 2024-09-16
-
LocationSaint-Laurent, QC
-
Workplace information
On site
-
Salary$18.50HOUR hourly
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9432840295
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