spa manager
Posted on
September 04, 2024
by
Employer details
The Hazelton Hotel
Job details
The Hazelton Hotel Toronto is a Forbes 5-star property, comprised of 77 suites, designed by Yabu Pushelberg, ranked as #1 hotel in Canada on Tripadvisor for 7 years consecutively. The hotel is located in the heart of fashionable Yorkville, guests will be steps away from the luxury shops of Bloor Street, and many of the country's finest art galleries, world-class museums and theatres. https://www.thehazeltonhotel.com/
Exclusive and discreet, the Spa by Valmont at the Hazelton Hotel offers an oasis for a quiet, luxurious experience away from the busyness of the city. For more than 30 years, Valmont has been deploying all of its know-how in the field of anti-aging with professional care combining expertise, product performance and accuracy of gestures. Spa by Valmont offers guests a personalized treatments that emphasize wellness and focus on results guest can instantly see and feel. Guests will have access to our excellent fitness facilities, steam room, and indoor saltwater pool. https://www.thehazeltonhotel.com/wellness/
*Responsibilities:*
* Reporting to the General Manager.
* Leading a team of Spa Coordinator, Spa Receptionists, Spa Attendant, and contracted RMTs.
* Lead, manage, and support the daily operation of the spa and fitness facility. To ensure the spa is always maintained up to the highest cleanliness of spa standards.
* Lead, and manage retail product research, product selection and purchasing, and product display.
* Lead supply inventories and purchasing control on a monthly basis.
* Thorough understanding of budget, commission for RMTs, scheduling, and labor costs.
* Monitors the spa's actual and projected sales to verify revenue goals are met or exceeded.
* Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Maintain professional relationships with suppliers and providers.
* Creates and coordinates special services including packages (working with Sales, Marketing, and Revenue team), gifting programs, amenities, turndown gifts, letters, and invitations.
* Monitors and manages the payroll function in conjunction with the Director of Finance.
* Assist with recruitment and interview candidates and assist with orientation, training, and disciplinary actions.
* Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Administers the performance appraisal process for all colleagues.
* Encourage colleagues? feedback by utilizing an ?open door? policy.
* Manage to ensure all spa employees welcoming and acknowledging all guests adhering to the Forbes Standards; anticipate and address guests' service needs.
* Utilize and review all guest feedback obtained from varying avenues to identify areas of improvement.
* Maintain a positive, attentive, and relaxed atmosphere to enhance and exceed the guest experience and expectations.
* Attend morning meeting and any other relevant operational management meeting and convey all relevant information throughout the Spa & Hotel team.
* Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Undertake other ad hoc related responsibilities, as required.
*Qualifications: *
* Hotel Management Degree or Spa industry-related Certification is a strong asset.
* 3-5 years? experience in Spa/Health Club supervision and or Management role is preferred.
* Book4Time spa software experience is a strong asset.
* Ability to analyze, forecast and make judgments to ensure proper payroll and production control.
* Expertise in Training & Development, Reward & Recognition.
* Competency in Microsoft Office excel, reporting and marketing knowledge.
* Excellent written and verbal skills required.
* Spa is operational 7 days a week,
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LocationToronto, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9434014132
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