guest service supervisor - hotel
Title posted on indeed.com -
Hotel Guest Service Supervisor - Durham Region
Posted on
September 10, 2024
by
Employer details
Holiday Inn Express and Suites
Job details
Responsibilities include but not limited to
* Assist with the training and development of new staff members, ensuring they fully grasp and adhere to the company?s service standards and procedures.
* Manage front desk staff scheduling and various administrative tasks, meeting reporting deadlines throughout the month and year.
* Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision.
* Check guests in and out in a friendly and professional manner, ensuring the accuracy of all information and billing.
* Handle cash transactions, make change, and balance an assigned house bank.
* Post charges to guest rooms and house accounts using the hotel?s computer system.
* Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence.
* Address and resolve guest complaints, conducting thorough investigations to develop effective solutions and negotiate outcomes.
* Coordinate with Housekeeping and Maintenance to manage room availability, contributing to the smooth operation of the property and guest satisfaction.
* Be attentive to guest needs, ensuring special requests are addressed or forwarded to the appropriate department with documentation and follow-up as necessary to enhance customer satisfaction.
* Actively participate in the sales process both outbound and inbound
* Oversee the seamless execution of group events, managing room blocks, meeting room, audiovisual requirements, and other event-related services.
* Handle individual and group reservations, including room blocks, with skill and accuracy.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
* Extended health care
* On-site parking
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Weekends as needed
Experience:
* Hotel: 2 years (required)
Work Location: In person
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LocationBowmanville, ON
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Workplace information
On site
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Salary$20.00HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9441362569
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