front desk agent
Posted on
September 12, 2024
by
Employer details
Chateau Bedford Hotel & Suites
Job details
*Job Overview*
Evenings and weekends required. We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
*Duties*
- Greet guests upon arrival and assist with check-in/check-out procedures
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Provide information about hotel services, facilities, and local attractions
- Assist with administrative tasks as needed
*Requirements*
- Previous experience in a hotel or customer service role is preferred
- Proficiency in using phone systems and basic computer applications
- Excellent communication skills with a strong focus on customer satisfaction
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations and hospitality industry practices
- Exceptional phone etiquette and interpersonal skills
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Additional pay:
* Bonus pay
Benefits:
* Dental care
* Extended health care
* Vision care
Flexible language requirement:
* French not required
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationHalifax, NS
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Workplace information
On site
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Salary$16.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9443156630
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