Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Telecommunications industry
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
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Intranet
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Internet
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Servers
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Desktop applications
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File management software
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Word processing software
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Mail server software
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MS Office
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MS Windows
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Spreadsheet
Additional information
Security and safety
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Basic security clearance
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Criminal record check
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Repetitive tasks
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Attention to detail
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Sitting
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Combination of sitting, standing, walking
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
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Organized
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Team player
Benefits
Health benefits
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Dental plan
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Health care plan
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Vision care benefits
Financial benefits
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Life insurance
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Registered Retirement Savings Plan (RRSP)
Long term benefits
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Tax-Free Savings Account (TFSA)
Other benefits
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Free parking available
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Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.