customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 24, 2024
by
Employer details
Coffee Heating and Air
Job details
*Job Summary*
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting product/services to enhance the overall customer experience.
*Responsibilities*
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Process orders, returns, and exchanges
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to ensure satisfaction
- Analyze customer needs and recommend suitable solutions
*Requirements*
- Excellent phone etiquette and communication skills
- Proficiency in English; fluency in Spanish is a plus
- Strong customer service and sales skills
- Ability to analyze information and solve problems efficiently
- Bilingual proficiency is advantageous but not mandatory
Job Type: Full-time
Pay: $16.55-$20.00 per hour
Expected hours: 40 per week
Additional pay:
* Commission pay
* Overtime pay
Benefits:
* Dental care
* Extended health care
* Paid time off
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
Expected start date: 2024-10-01
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LocationEast Gwillimbury, ON
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Workplace information
On site
-
SalaryNot available
-
Terms of employment
Full time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9457653216
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