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social services director
Title posted on CareerBeacon - Director of Resettlement and Settlement Services
Posted on September 14, 2024 by Employer details Association for New Canadians
Job details
Association for New Canadians is a non-profit, community based organization dedicated to the provision of settlement and integration services for immigrants and refugees.Job Title: Director of Resettlement and Settlement ServicesLocation: St. John's, NLPosition Type: Full-time positionClosing Date: Will remain open until position is filledReporting to the Executive Director, the Director of Resettlement and Settlement Services plays a vital role in ensuring that client services are well delivered and programs meet the needs of refugee newcomers. The Director will also seize opportunities to create new funding proposals and deliver initiatives to support the growing immigrant community and serves as an in-house resource on complex case management focused on positive outcomes. As a member of the Executive Management Team, this position contributes to our operational strategy, acts as prime contact in stakeholder and media relations, and is key in linking the organization's mandate to service delivery.Roles and Responsibilities Oversees the management of the resettlement and settlement teams delivering a diverse array of programming for newcomer familiesConducts ongoing program evaluations to maintain a strong service delivery model, implement process improvements and best practices when necessary and have ongoing community impactSources and develops comprehensive proposals/grants to secure funding for new and existing programs in line with the agency's mission and strategic direction.Acts as an in-house resource and knowledge base for settlement staff and social workers on complex case managementBuilds and maintains strong relationships with key stakeholders, including government agencies, funders, community organizations, and other partners.Represents the ANC in media enquiries and national conferencesWrites monthly and yearly comprehensive status reports on programs and special projects as well as Board of Director presentations and status reportsDevelops team goals and indicators for service delivery in compliance with contractual requirementsLeads in the development of a work culture that enhances the team's ability to attract and retain quality employees and achieve operational successProvides coaching and supervision to the reporting team leads offering a consistent approach to employment issues aligned with the organization's human resources practicesCollaborates with the finance and program management teams to develop, manage, and monitor operational budgets, ensuring alignment with contribution agreementsSupports the Executive Director in achieving the organization's mandate and becoming an industry leader in settlement servicesParticipates on the Executive Management Team and contributes to annual business planning and organization initiativesOversees and manages the implementation and utilization of Client Relationship Management (CRM) systems in collaboration with IT and data support teams to ensure accurate and efficient data management and reporting. This includes monitoring data quality, ensuring compliance with privacy regulations, and leveraging data insights to enhance service delivery and program outcomes.Qualifications and ExperienceRelevant degree with a depth of experience in social and/or human services in a community-based settingExperience in providing oversight of case management and community referrals for vulnerable populations (an asset)Practiced professional utilizing a comprehensive/ holistic approach to client services and support with a proven track record of successful management within a non-profit or community-based agencyExperience in direct engagement with funders, demonstrating a comprehensive understanding of the funding landscape and compliance set out in contribution agreementsStrong financial management experience of government and community fundingStrong leadership skills focused on providing standard and consistent service delivery aligned with contractual agreements and industry sta- LocationSt. John's, NL
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #MB2409131921
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