alarm system technician
Title posted on Jobillico -
-10 1.0 FTE Permanent Information Technology (IT) Helpdesk Technician
Posted on
September 28, 2024
by
Employer details
Kenora Catholic District School Board
Job details
THE KENORA CATHOLIC DISTRICT SCHOOL BOARD<p>The Kenora Catholic District School Board (KCDSB) educates more than 1300 students from diverse cultures and backgrounds in 4 elementary schools and 1 secondary school located in beautiful Kenora and Red Lake, Ontario. At KCDSB we welcome students to experience a quality, inclusive and values-based education in a caring Catholic school community. Our mission goes beyond academics, the arts and athletics. Our goal is to provide excellence in Catholic education and grow graduates who become fully engaged citizens able to contribute to their families, communities and society.<p>Our staff is among our greatest resources. The people we hire have a direct impact on the success of our students. With approximately 180 academic and 80 permanent support staff, the KCDSB is one of the largest employers in the region.<p>KCDSB invites applications for a 1.0 FTE Permanent Information Technology (IT) Helpdesk Technician at the Catholic Education Centre located in Kenora, ON to commence employment as soon as possible.<p>Under the direct supervision of the Manager of Information Technology Services and will work closely with the Information Technology (IT) Technician Lead to perform the day-to-day operations on the Board?s Information Technology Systems. This is a hands-on technical role responsible for performing IT support for a wide variety of software and hardware technology solutions used in individual schools while providing technical support to internal staff. Provide primary technical assistance on the helpdesk to support technical issues across all departments. The IT Helpdesk Technician will work closely with the IT Technician Lead on key projects across various platforms.<p>OVERALL RESPONSIBILITIES:<p><p> Maintaining Board IT assets such as Chromebooks, Windows devices, mobile device management and underlying infrastructure<p> Must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to respond to internal customers meeting their needs, requirements, and expectations<p> Remains current and ensures the department follows the Ministry of Education guidelines, Board policies and procedures<p> Maintain and monitor IT systems to ensure continuity of services<p> Monitor and investigate critical incidents that have been brought to the School Board?s attention<p> Perform technical diagnostics and preventative maintenance on school board devices including specialized equipment<p> Creates and maintains information technology documentation, contingency, and disaster recovery plans<p> Acts as a resource person to Board committees, school committees, school councils and staff in computer information technology matters<p> QUALIFICATIONS:<p> <p> College diploma in an IT related discipline<p> A minimum of 2 years IT work experience<p> Equivalent combination of education, training, and experience may be considered<p><p><p><p> Critical thinker with good troubleshooting, diagnostic and problem-resolution skills<p> Ability to work effectively and collaboratively as an individual contributor as well as part of a team and with other relevant stakeholders at all levels of the organization<p> Ability to identify and manage changing priorities, to mitigate potential risks and query large data sets<p> Proficiency in providing and measuring exceptional Customer Service experience and maintaining professional working relationships with peers and external vendors<p> Industry standard certifications in an IT related discipline would be considered<p> Excellent communication and interpersonal skills as it pertains to supporting end users with a varying degree of computer experience<p> Ability to develop priorities and sound documentation to support work within the scope of position<p> Passion for learning and implementing innovative solutions<p> Ability to work in a fast-paced environment and work under pressure<p> Knowledge of the following considered an asset: Microsoft 3
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LocationKenora, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#13706616
Advertised until
2024-10-27
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