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hotel general manager
Posted on October 01, 2024 by Employer details Hampton Inn & Suites by Hilton, Barrie
Job details
*SCOPE AND GENERAL PURPOSE* Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals. *MAIN DUTIES* *1. Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.* *2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.* *3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.* *4. Participate in community affairs and maintain positive public image for Hampton Inn. Meet with potential and current clients and promote hotel.* *5. Communicate both verbally and in writing to provide clear direction to staff.* *6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.* *7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.* *8. Ensure aggressive sales activity through an effective Sales & Marketing Plan as required by company policy.* *9. Be responsible for the full implementation and consistency of operating standards and guest care within the unit in accordance with company standards, brand standards (where applicable) and the industry rating for the property.* *10. Ensure timely and accurate financial information is submitted to the management company with a proactive response to adverse trends in sales and/or profit margins.* *11. Ensure all purchasing is carried out as per the purchase order system with full and proper accounting procedures in place as required by company policy.* *12. Work with department managers to ensure ongoing training through active monthly department training plans and documentation of training activity* *13. Ensure a systematic appraisal system is in operation in all departments and effective completion/use of succession plans as required by the company.* *14. Focus on the delivery of customer service with a professional and caring response to all guest concerns/complaints/comments as required by company policy.* *15. Achieve proper maintenance of the property through planned preventive maintenance programs for Rooms & Equipment* *16. Request emergency capital in accordance with company procedure.* *17. Ensure the innovative and profitable running of the food and beverage/catering operations, maintaining standards of service, guest care and control of costs as required by company policy.* *18. Establish a professional relationship with leaseholders as appropriate to the property ensuring adherence to the terms of the lease.* *19. Handle all human resource related situations in accordance with company policy and legislation.* *20. Ensure the well-being/motivation of staff through provision and maintenance of staff facilities and organization of social events in line with company policy.* *21. Communicate to the team new/updated company procedures and achieve the smooth running of the property through timely sharing of information in accordance with company policy.* *22. Ensure all staff are aware of and comply with- LocationBarrie, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9469073660
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