front desk agent
Posted on
September 30, 2024
by
Employer details
Holiday Inn Express Airport Calgary
Job details
We are currently looking for a Front Desk Agent to join our team.
As a Front Desk Agent, you?ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.
*Job Responsibilities*
Key responsibilities of a Front Desk Agent include:
* Checking guests in and out of the hotel in a efficient, courteous and professional manner
* Ensuring that special requests are noted and fulfilled
* Communicating with all departments regarding in house VIPs and any special requests/needs
* Promoting and selling special hotel programs, special rate packages and upgrades when appropriat
* Interacting with hotel associates in a professional manner
* Assisting other departments with necessary information
* Answering the telephone in a professional manner and assisting guests with any questions, directions, etc
* Managing and resolving all guest complaints and compliments in a professional and courteous manner
* Listening and responding to guest inquiries using a positive, clear speaking voice
* Maintaining an up to date working knowledge of all property amenities as well as any special events
The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
*Qualifications*
* High school degree or equivalent
* Strong computer skills
* Pleasant telephone demeanor
* Ability to handle stressful situations in a calm, professional manner
* Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
* Must have the ability to work a weekdays and weekends.
Job Types: Full-time, Permanent
Pay: $17.00-$18.00 per hour
Benefits:
* Casual dress
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Store discount
* Vision care
Schedule:
* 8 hour shift
* Every Weekend
* Holidays
* Morning shift
* Weekends as needed
Experience:
* Hotel & Accommodations Guest Services Staff: 1 year (required)
Work Location: In person
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LocationCalgary, AB
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Workplace information
On site
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Salary$17.00 to $18.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9466893840
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