order picker
Title posted on ZipRecruiter -
Order Desk & Shipping Representative
Posted on
October 01, 2024
by
Employer details
Wallboard Trim & Tool
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>WHAT'S THE JOB?</strong></p><p><strong>Order Desk & Shipping Representative</strong></p><p><br />The <strong>Order Desk & Shipping Representative </strong>position will work alongside a small and integral team who are responsible for managing the order process, through to fulfillment, with excellent customer service. You are a well-organized individual with a strong work ethic, accuracy, and attention to detail to exceed our 'Business-to-Business' customer expectations.</p><p><strong>Primary Duties & Responsibilities</strong><br /> </p><p><strong>Order Desk Management</strong><strong>:</strong></p><p>• Enter customer purchase orders into Spire (ERP system) from EDI, e-mail</p><p>• Ensure data accuracy with little to no error</p><p>• Send priced confirmations & quotes to customers</p><p>• Assist customers with updates on existing orders, order clarification, and other follow up activities ensuring that service exceeds expectations,</p><p>• Ability to prioritize tasks</p><p>• Adhere to policies and procedures for order processing department; troubleshoot issues and resolve customer issues</p><p>• Handling customer returns (RMA) - processing paperwork, maintaining customer return spreadsheet; being the liaison between the warehouse, order desk, shipping carriers and customer to resolve any return issues.</p><p>• Co-<span class="long-word">ordinate/communicate</span> with various internal departments to answer questions, provide clarification and issue resolution while maintaining detailed records </p><p>• Prepare customer correspondence, and samples</p><p>• Provide customers with accurate product knowledge</p><p>• Obtain product knowledge through training sessions, consulting with Sales Reps, and general research of product literature and websites.</p><p><strong>Shipping & Claims:</strong></p><p>• Prepare freight bills and shipping labels for outbound shipments.</p><p>• Ensure accuracy of freight costs for billing purposes.</p><p>• Track and trace outbound/inbound shipments as required for Order Status Enquiries.</p><p>• Verify and resolve any missed shipments, damages, or claims with carriers.</p><p>• Co-ordinate with warehouse staff on all areas relating to order fulfillment timelines, pick-ups etc.</p><p>• Addressing any non-compliance fines received by Retailers</p><p> </p><p><strong>REQUIRED SKILLS AND KNOWLEDGE:</strong></p><p>• College or University Degree (business or operations preferred)</p><p>• Minimum <strong>3+ years</strong> of experience <strong>Order Management & Shipping </strong></p><p>• Experience in Distribution (B2B) Building Materials Industry is preferred</p><p>• Detail-oriented with the ability to multitask in a fast-paced environment</p><p>• Effective time management and organization</p><p>• Strong communication skills (English): Written & Verbal</p><p>• Proficient in Microsoft Word, Excel, Outlook</p><p>• Strong passion for providing excellent customer service.</p><p>• Strong Data Entry</p><p> </p><p> </p></div>Company Description<div>WALLBOARD TRIM & TOOL was established in 1997 and is a national Canadian wholesale distributor of products for the drywall and finishing industry. Our extensive inventory is shipped to dealers across Canada from our two warehouses. Our main headquarters and warehouse is located in Richmond Hill, Ontario. We have a second warehouse located in Calgary, Alberta to best service dealers throughout Western Canada.</div></div><h3>Company Description</h3><div>WALLBOARD TRIM & TOOL was established in 1997 and is a national Canadian wholesale distributor of products for the drywall and finish
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LocationRichmond Hill, ON
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Workplace information
On site
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Salary$81,398.82YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#2d48704816
Advertised until
2024-10-30
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