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reservations supervisor
Posted on October 07, 2024 by Employer details Nita Lake Lodge Resort & Spa
Job details
*Join Our Team as a Reservations Supervisor!* We?re looking for an organized, detail-oriented *Reservations Supervisor* to lead our reservations team. In this role, you?ll oversee the day-to-day operations of the reservations department, ensuring accurate and timely bookings, resolving guest inquiries, and supporting our team members. If you?re passionate about hospitality, have a knack for problem-solving, and want to help shape a second-to-none guest experience, this could be the perfect opportunity for you! *Key Responsibilities:* * *Lead & Manage*: Oversee the daily operations of the reservations department, ensuring smooth and efficient workflows. * *Guest Support*: Handle and resolve escalated guest issues related to reservations quickly and professionally. * *Team Training*: Train and develop new Reservations Coordinators and Front Office staff on reservation procedures. * *Implement Procedures*: Assist in creating and rolling out new procedures to improve efficiency and guest satisfaction. * *Revenue Support*: Assist the Revenue Manager with rate plan setups, inventory management, and revenue reports. * *Communication*: Collaborate closely with Front Office and Group Sales teams to ensure seamless operations. * *Reconciliation*: Oversee reservation-related reconciliation reports and commission invoices for accounting. *What We?re Looking For:* * *Experience*: At least 2 years of reservations experience; leadership experience is a plus. * *Skills*: Excellent communication, organizational, and problem-solving skills. Strong proficiency in MS Office and PMS systems. * *Attitude*: Self-motivated, with a positive attitude and a professional approach. * *Bonus*: Familiarity with Maestro by Northwind PMS and previous experience in hospitality or tourism management. *Why Join Us?* * Competitive salary and benefits * Growth opportunities within our team * Be part of a collaborative and supportive work environment * Help shape guest experiences and make an impact *Ready to take the next step in your hospitality career? Apply today and be part of something great!* Job Types: Full-time, Permanent Pay: $25.50 per hour Expected hours: No more than 40 per week Additional pay: * Commission pay * Retention bonus Benefits: * Company events * Dental care * Discounted or free food * Extended health care * On-site parking * Paid time off * Vision care * Wellness program Flexible language requirement: * French not required Schedule: * 8 hour shift * Holidays * Weekends as needed Work Location: In person Expected start date: 2024-10-14- LocationWhistler, BC
- Workplace information On site
- Salary$25.50HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9477191198
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