customer service agent
Posted on
October 07, 2024
by
Employer details
Sunshine Coast Air
Job details
SUNSHINE COAST AIR
CUSTOMER SERVICE AGENT
We are seeking a motivated and enthusiastic applicant to join our team in our sunny Nanaimo harbour office. As the first point of contact, the successful applicant will provide professional, friendly and welcoming service to our passengers.
This is a year round, long term role and is not open to seasonal availability.
REPONSIBILITIES
* Providing excellent customer service to in-bound callers or walk-in clientele regarding scheduled flights, scenic tours, charter flights and general enquiries
* Preparing quotes, bookings and confirming travel details for passengers
* Processing passenger and supplier payments and balancing daily cash-outs
* Creating operational flight plans, including management of weights and balance of aircraft
* Responsible for flight dispatching and following of all flights
* Ability to communicate relevant schedule updates, flight changes and delays in a calm and timely manner to passengers
* Checking in passengers for scheduled flights, local tours and charters
* Assisting pilots on the dock boarding passengers
* Assist in additional projects or tasks as required
QUALIFICATIONS AND SKILLS
* Previous experience providing excellent customer service while working in a fast-paced environment
* Confidence with problem-solving and conflict resolution experience
* Proficiency with Windows based applications, including Office 365 & Microsoft Teams
* Ability to work individually, as well as within a team environment
* Proficiency in English, with strong verbal and written communication skills
* Knowledge of Vancouver Island, Sunshine Coast and surrounding areas an asset
* Flexible availability to work various shifts based on operational requirements ? including weekends and holidays
In addition to salary, some company benefits include complimentary flights, Family rates, onsite staff parking and gratuities (where applicable).
This role does not offer sponsorship. All applicants must be eligible to work in Canada.
We thank all applicants for their interest in the role, however only considered candidates will be contacted.
Job Types: Part-time, Permanent
Pay: From $20.00 per hour
Expected hours: 15 ? 30 per week
Benefits:
* Casual dress
* Company events
* Extended health care
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Weekends as needed
Experience:
* customer service: 2 years (required)
Work Location: In person
Application deadline: 2024-10-20
Expected start date: 2024-10-15
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LocationNanaimo, BC
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Workplace information
On site
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Salary$20.00HOUR hourly
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Terms of employment
Permanent employmentPart time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9477633721
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