guest service agent
Posted on
October 08, 2024
by
Employer details
Hampton by Hilton
Job details
*Job description*
*POSITION AVAILABLE: GUEST SERVICE AGENT*
*Location: Hampton Inn by Hilton Hamilton *
*Address: 7 Queen Street North, Hamilton, ON L8R 2T9*
*REPORTS TO:* *GUEST SERVICES MANAGER*
*SUMMARY:*
Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception.
If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.
*RESPONSIBILITIES*
* Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
* Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
* Room block all VIP's, group and special requests.
* Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
* Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
* Prepares guest keys using key envelopes.
* Ensures all guest details and payment details are entered in system correctly.
* Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
* Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
* Reports overages and shortages on immediately. Responsible to present and/or return float intact upon request.
* Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
* Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
* Mails any delayed guest charge receipts.
* Handle all incoming calls professionally and make room reservations.
* Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
* Negotiates rates within parameters set by the FOM.
* Reports to supervisors any guest complaints or security issues.
* Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
* Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
* Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
* Ensures guest satisfaction.
* But not limited to
*REQUIRMENTS:*
* Minimum of 1 years? experience in Hotel Front Desk role preferred.
* Knowledge of PEP Operating System is preferred
* Day, evening and night availability and flexible working hours for a 24-hour establishment.
* Weekday and weekend availability.
* Strong analytical abilities, detail oriented and able to multitask
* High school or college diploma in Hospitality or Tourism an asset
* Advanced knowledge of Excel & Microsoft Office
* Bilingual an asset
*Apply...*
To apply for this posting please submit a copy of your resume and cover letter.
Vrancor Hospitality is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.
For additional information on our organization, please visit us at www.vrancor.com. Vrancor Hospitality would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.
Vrancor Hospitality is committed to accommodating applicants? needs in acco
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LocationHamilton, ON
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Workplace information
On site
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Salary$18.00 to $19.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9479062403
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