customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 09, 2024
by
Employer details
Skilled Jobs
Job details
*Customer Service Representative | Concord, ON *
*Job Title: Customer Service Representative*
*Location: Basaltic Rd/Rutherford Rd*
*Pay Rate: $23-$24 per hour*
*Schedule: In-office, 8:00 AM - 4:30 PM*
*Job Description*
We are seeking a highly motivated Customer Service Representative with a strong blend of project management and customer-facing skills to join our team in Concord. This role is essential for delivering exceptional service while managing various projects and customer engagements.
*Key Responsibilities*
* Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
* Manage and oversee projects, ensuring timely delivery and alignment with company objectives.
* Communicate effectively with clients and team members, always maintaining a professional demeanor.
* Utilize technical skills in QAD systems, Excel (including VLOOKUP and pivot tables), Tableau, and data analysis tools to extract insights and improve processes.
* Prioritize tasks efficiently and manage time effectively to meet project deadlines.
* Lead team initiatives by delegating tasks and managing daily operations.
* Employ strong problem-solving and conflict resolution skills to address customer concerns promptly.
* Adapt quickly to changing priorities and learn independently to enhance personal and team performance.
*Qualifications*
* Excellent command of English, both spoken and written.
* 2-3 years of managerial experience preferred but not mandatory.
* Demonstrated expertise in project management and direct customer engagement.
* Proficiency in QAD systems and advanced Excel functions, with experience in data analysis and visualization tools.
* Strong leadership skills and the ability to delegate tasks efficiently.
* Self-motivated learner with a passion for personal and professional growth.
*Commitment to Diversity*
We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
*Application Process*
Interested candidates should submit their resume highlighting relevant experience and skills. We will review all applications and select candidates for a prescreening call. If you have any questions, please feel free to contact us.
Job Types: Full-time, Permanent
Pay: $23.00-$24.00 per hour
Expected hours: 40 ? 55 per week
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Education:
* Secondary School (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
-
LocationConcord, ON
-
Workplace information
On site
-
Salary$23.00 to $24.00HOUR hourly
-
Terms of employment
Permanent employmentFull time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9480249851
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.