business general manager
Title posted on indeed.com -
General Manager
Posted on
October 11, 2024
by
Employer details
Swiss Chalet/ Harvey's
Job details
Deliver a Perfect Guest Experience
* Monitor the improvement of all KPI?s regarding Guest satisfaction.
* Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
* Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected.
* Coach leaders to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere.
* Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
People Development ? Associate Engagement
* Develop Managers and Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures.
* Leverage CARA University in the development of Associates and Managers to enhance retention and support the ?Grow from Within? strategy.
* Recruitment Selection processes adhered to.
* Foster a culture of recognition and rewards focused on the achievement of KPI?s and Perfect Guest Experience results.
* Develop tactics that create an engaging environment where all Associates work together as a team, have fun and show genuine appreciation for our Guests and each other.
Financial and Restaurant Profitability
* Build plans that enhance or restore financial health to the business
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* Accountable for the development of sales budgets and responsible for the successful execution of these budgets.
* Responsible for generating growth and same restaurant sales and transactions (guest counts) through local restaurant marketing initiatives.
* Proactively monitor financial performance to delivery on key financial results such as same restaurant sales and average cheque, EBITDA, profitability and royalties.
* Subject matter expert on all restaurant systems such as RBOS, MICROS, Webflex etc. to effectively coach Managers and Associates on the use of system, tools and reporting.
* Regularly conducts P&L reviews to analyze financial metrics and provide cost control solutions.
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Restaurant Quality / Operational Excellence
* Maintain and enhance brand standards by ensuring systems and processes are in place
* Follow restaurant maintenance programs ensuring immaculate facilities, equipment, interior and exterior parking lot and grounds
* 100% compliance and engagement in menu launches, new equipment, marketing programs etc
* Ensures all required statements are timely, accurate and in compliance with CARA controls
* Follow-up on all internal CARA audits to develop and ensure solutions are implemented and sustained.
* Maintain a good understanding of competitive activity within market and communicate relevant information to Area Managers
Food / Restaurant Safety
* Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
* Responsible for ensuring successful third part audits including Steritech, Provincial legislative compliance (ESA), Pest Control etc.
* Develop and follow-up on all Food Safety action plans to ensure future compliance and reduce potential liability.
* Ensure compliance with respect to cash and inventory controls
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Key Challenges
* Manage all ongoing operations of a restaurant while achieving business requirements (including reporting, adherence to local and provincial legislation and regulations, development of reports, measuring and achieving KPIs, etc)
* All recruitment, training, and ongoing scheduling, and performance management of Associates
* Ensure Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant
* Ensure all operating procedures, standards and controls are adhered to
* Respond to changing volume patterns ? weather, community events
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Required Skills
* Proficient people manager with coaching experience and the abili
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LocationBurlington, ON
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Workplace information
On site
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Salary$45,000 to $65,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9483966118
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