customer service adviser
Title posted on ZipRecruiter -
Customer Service Representative - Transportation Industry
Posted on
October 10, 2024
by
Employer details
Topnotch Executive Staffing
Job details
<h3>Job Description</h3><div>Job Description<div><p>Job description</p><p>We are looking to hire 20 candidates for a major contract with a transportation client. The position begins in November for a duration of 6 months with a potential of extension.</p><p><strong>Job Title:</strong> Customer Service Representative<br /><strong>Total Positions:</strong> 20<br /><strong>Client:</strong> Transportation Industry<br /><strong>Work Location:</strong> Fredericton, NB (On-site)<br /><strong>Start Date:</strong> November 18th, 2024<br /><strong>Duration:</strong> 6 months<br /><strong>Last Day for Interviews:</strong> October 31st, 2024</p><p><strong>Training Schedule:</strong></p><ul><li>Duration: 4 weeks</li><li>Schedule: Monday to Friday, 9:00 AM - 5:30 PM AST</li></ul><p><strong>Hours of Operation:</strong></p><ul><li>Monday to Friday: 7:00 AM - 11:00 PM AST</li><li>Saturday and Sunday: 10:00 AM - 10:00 PM AST</li><li><em>Agents should be prepared to work evenings and weekends, as day shifts are not guaranteed. Shift assignment is performance-based and reviewed monthly.</em></li></ul><p><strong>Compensation:</strong></p><ul><li><strong>Hourly Pay Rate:</strong> CAD 18.22</li><li><strong>Recruiting Cost:</strong> CAD 900 applies</li><li><strong>Incentives:</strong></li><li>A commencement bonus of CAD 500 after completing 4 consecutive weeks of service.</li><li>A completion bonus of CAD 400 after 12 weeks of service.</li><li><em>Payroll taxes apply</em></li></ul><p><strong>Responsibilities:</strong></p><ul><li>Investigate customer inquiries, identify issues, and resolve them within established guidelines.</li><li>Updated customer accounts, processed billing adjustments, and resolved billing errors.</li><li>Proactively enhance customer relationships by offering additional or alternative products and services.</li><li>Escalate issues as necessary to higher-level support.</li><li>Handle irate customers and professionally resolve issues.</li><li>Maintain accurate records of customer interactions.</li><li>Work effectively in a team and demonstrate the ability to multitask.</li><li>Accept and act on feedback to improve performance.</li><li>Work flexible shifts as per business needs.</li></ul><p><strong>Qualifications:</strong></p><ul><li>High School Diploma or equivalent.</li><li>Minimum 1 year of customer service experience, preferably in Customer Contact or Customer Service Delivery.</li><li>Strong computer literacy and multitasking abilities.</li><li>Good communication skills with an ability to manage customer relations and feedback.</li></ul><p>Job Types: Full-time, Fixed term contract</p><p>Contract length: 6 months</p><p>Pay: $18.22 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends as needed</li></ul><p>Work Location: In person</p></div>Company Description<div>About Topnotch Employment:<br/>Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, <span class="long-word">Administrative/Office,</span> Sales/Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.</div></div><h3>Company Description</h3><div>About Topnotch Employment:\r\nBeing a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.</div>
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LocationFredericton, NB
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Workplace information
On site
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Salary$25.09HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#54abad28
Advertised until
2024-11-08
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