customer service adviser
Title posted on ZipRecruiter -
Customer Service Representative
Posted on
October 07, 2024
by
Employer details
Accolade Group Inc.
Job details
<h3>Job Description</h3><div>Job Description<div><p>Reports to: Customer Service Manager</p><p><strong>Position Summary:</strong></p><p>Work directly with current and potential customers to ensure that orders and general requests are fulfilled in a timely and accurate manner. Maintain a strong working relationship with customers as well as sales representatives and manage all aspects of the customer orders to ensure that we are providing each account with the highest level of customer service possible.</p><p>Major Duties & Responsibilities:</p><ul><li>Work with accounts to collect information pertaining to and enter all customer purchase orders</li><li>Coordinate with the proper internal departments to ensure all customer orders are shipped accurately and on time</li><li>Monitor the quality of the services being provided to customer accounts to ensure it meets or even surpasses the organization's expectations</li><li>Manage all account requests and general correspondence requirements (preparation of quotes, inventory inquiries, production status updates, etc.)</li><li>Coordinate customer art requests and subsequent approvals when needed</li><li>Coordinate approval of production packages when required with respective accounts and ensure the appropriate internal departments are informed</li><li>Maintain accurate files regarding the history of each account and the status of all outstanding orders</li><li>Submit order instructions to departments on a timely basis, contributing to the timely processing of the orders</li><li>Prepare adjustments to customer's invoices as necessary</li><li>Investigate complaints and if unable to solve problem, advise Manager immediately</li><li>Follow up all calls for service and inquiries within a 4-hour window, where situations would permit</li><li>Duties are not limited to the above and may be revised as deemed necessary by the Manager from time to time</li></ul><p><strong>Qualification & Skills:</strong></p><ul><li>Post secondary degree or diploma in related field</li><li>Minimum of two years related customer service or sales experience preferably in the golf or sportswear industry</li><li>Strong computer, organizational & communication skills</li><li>An ambitious, professional and customer service-oriented individual with the ability to work effectively both independently and with others to solve problems</li><li>Ability to communicate fluently in French a definite plus</li></ul></div>Company Description<div>From our early days, we've always understood that the true strength of our brand lies in the people behind it and the quality of the products we create. Our core purpose has always been about more than just apparel; it's about bringing people together in a community that celebrates shared victories. The Levelwear badge represents this belief - a symbol for those who understand that no one wins alone. We believe that victory is sweetest when it's shared, and that guiding principle continues to shape every piece of apparel we design today.<br><br>At Levelwear, we've developed a broad product range in men's and women's athletic fashion, performance, athleisure and menswear, designed to meet the diverse needs of our global customers. Our commitment to modern design, innovative fabrications, and cutting-edge branding techniques ensures that our products deliver the performance, comfort and style you need to succeed.</div></div><h3>Company Description</h3><div>From our early days, we've always understood that the true strength of our brand lies in the people behind it and the quality of the products we create. Our core purpose has always been about more than just apparel; it's about bringing people together in a community that celebrates shared victories. The Levelwear badge represents this belief - a symbol for those who understand that no one wins alone. We believe that victory is sweetest when it's shared, and that guiding principle continues to shape every piece of apparel we design today.\r
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LocationRichmond Hill, ON
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Workplace information
On site
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Salary$55,082YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#b9cad875
Advertised until
2024-11-05
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