Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Help desk
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Office building
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
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Device drivers
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Networking software
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Networking hardware
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Extranet
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Intranet
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Internet
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Servers
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Desktop applications
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Word processing software
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Presentation software
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Programming software
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Desktop publishing software
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Database software
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Quick Books
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JavaScript
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MS Office
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MS Windows
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SharePoint
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Spreadsheet
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WordPress
Additional information
Security and safety
Transportation/travel information
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Public transportation is available
Work conditions and physical capabilities
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Tight deadlines
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Handling heavy loads
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Physically demanding
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Manual dexterity
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Attention to detail
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Combination of sitting, standing, walking
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Standing for extended periods
Benefits
Financial benefits
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As per collective agreement
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.