logistics coordinator
Posted on
October 14, 2024
by
Employer details
Zinco Transport Ltd.
Job details
\*\*Job Summary:\*\* We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service support and assistance to clients in a timely and efficient manner. \*\*Duties:\*\* - Handle incoming customer inquiries via phone, email, and chat - Assist customers with order placement, tracking, and issue resolution - Coordinate with internal teams to ensure timely shipment and delivery of orders - Provide product information, pricing, and availability to customers - Process returns, exchanges, and refunds according to company policies - Maintain accurate customer records and documentation in the system - Collaborate with the sales team to address customer needs effectively \*\*Skills:\*\* - Proficiency in using transportation management systems (TMS) for order processing - Strong analytical skills to evaluate shipping and receiving processes - Experience in a 3PL (third-party logistics) environment is a plus - Excellent phone etiquette and communication skills - Ability to type efficiently while on the phone with customers - Familiarity with SyteLine or similar ERP systems for inventory management - Knowledge of supply chain operations and freight logistics - Comfortable working with various phone systems This position offers an opportunity to work in a dynamic environment where you can enhance your customer service skills while contributing to the success of our supply chain operations. If you are a detail-oriented individual with a passion for delivering top-notch service, we encourage you to apply.
*Qualifications*
* Strong data entry skills with a focus on accuracy
* Proficiency in utilizing transportation management systems
* Experience in freight logistics and supply chain operations
* Excellent communication skills, both verbal and written
* Familiarity with multi-line phone systems and phone etiquette
* Ability to analyze data and make informed decisions
* Knowledge of SyteLine and AS400 systems is a plus
* Previous experience in shipping & receiving and 3PL environments
Job Type: Full-time
Pay: $20.00 per hour
Additional pay:
* Commission pay
Benefits:
* On-site parking
Schedule:
* Monday to Friday
* Weekends as needed
Experience:
* dispatching: 1 year (preferred)
Work Location: In person
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LocationAbbotsford, BC
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Workplace information
On site
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Salary$20.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9486337376
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