2222116
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user support technician

Posted on October 16, 2024 by Employer details Techise

Job details

  • Location211 Pembina AvenueHinton, ABT7V 2B3
  • Workplace information On site
  • Salary39.56 hourly / 30 to 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Day, Weekend
  • Starts as soon as possible
  • Benefits: Financial benefits, Other benefits
  • vacancies 1 vacancy
  • Source Job Bank #3119690

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocate

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 1 to 2 people

Credentials

Certificates, licences, memberships, and courses 

  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

Experience and specialization

Computer and technology knowledge

  • Android
  • Security software
  • Word processing software
  • .NET
  • MS Windows
  • TCP/IP

Additional information

Security and safety

  • Bondable
  • Criminal record check

Transportation/travel information

  • Travel expenses paid by employer

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Benefits

Financial benefits

  • Gasoline paid

Other benefits

  • Transportation provided by employer
  • Parking available

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2024-11-15

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Job market information

user support technician NOC 22221 Banff–Jasper–Rocky Mountain House Region
Median wage Help -
39.56 $/hour

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