Discover jobs
Job Search
office manager
Title posted on ZipRecruiter - Front Office Manager
Posted on October 15, 2024 by Employer details Highland Pines Campground & RV Sales
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Position: </strong>Front Office Manager<br /><strong>Reports To: </strong>General Manager<br /><strong>Schedule:</strong> Full-Time<br><br><strong>Who We Are:</strong></p><p>Highland Pines Campground is one of the finest seasonal and overnight campgrounds in Ontario. Located on the shores of Lake Belwood, outside Fergus, our campgrounds are easily accessible from anywhere in the GTA and we are open May through October. We offer seasonal camping for trailers, overnight camping, and lakeside cabin rentals. While staying at our campground, campers can enjoy our world-class amenities including swimming pools, splash pads, themed playgrounds, sports facilities, beach front, hiking trails and exciting weekly events for all ages. Our campground also offers access to protected wetlands and an on-site marina, with rental dock slips, where you can launch your boat onto scenic Lake Belwood.</p><p><strong>Job Summary</strong></p><p>We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. This position works closely with the General Manager and is responsible for the Front Office and Night Manager Team. The role is integral to the continued growth and development of Highland Pines Campground and to maximizing operational efficiencies, customer experience, and profitability.</p><p><strong>Competencies</strong></p><ul><li>Prioritizes Customer Experience</li><li>Clear and concise communication</li><li>Cultural Sensitivity</li><li>Organization</li><li>Strong Analytical Skills</li><li>Problem Solving</li><li>Professionalism</li><li>Teamwork</li><li>Comply with quality assurance expectations and standards</li></ul><p><strong>Summary of Responsibilities</strong></p><ul><li>Train, develop, and supervise a team of Front Desk Agents and Night Managers (Security)</li><li>Review, comply with, and enforce the company's policies with reporting employees</li><li>Develop a thorough knowledge of Highland Pines policies, emergency and security procedures, site locations; all park related fees and offerings, amenities, events and selling strategies.</li><li>Organize the campground events calendar and develop events strategies and initiatives to run efficient events working within budget. Provide oversight to the campground Events Team and provide support on the day of the event</li><li>Enforce Campground policies with customers and assist with camper discipline and/or eviction if necessary</li><li>Respond to seasonal and transient camper questions regarding park policies, park events and activities inquiries, and general inquiries accurately and in a professional manner.</li><li>Must be available on evenings, weekends and holidays during peak operating season (April-October) to ensure smooth and efficient park operations.</li><li>Must be available to work industry tradeshows during the offseason, may include weekends</li><li>Provide support to the Trailer Sales Department to insure smooth sales process for prospective customers</li><li>Collaborate with other departments to ensure seamless communication and service delivery</li><li>Answering telephone calls and park reservation inquiries in a courteous and professional manner.</li><li>Monitor online booking traffic and provide occupancy reports to the General Manger</li><li>Manage Front Office Store operations including purchasing product, pricing, advertising, and inventory management</li><li>Responsible for cash floats and enforces all cash, check handling, and credit policies.</li><li>Present and explain statements of charges to inquiring campers.</li><li>Provide superior customer experience to guests</li><li>Carry out other tasks and duties as assigned by the General Manager</li><li>Uphold and enforce Highland Pines uniform policy for Front Desk Agents and Night Managers</li></ul><p><strong>Job Requirements and Qualifications</strong></p><ul><li>Coll- LocationBelwood, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #cfbd5f21
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: