customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 16, 2024
by
Employer details
Midas Auto Service & Tires
Job details
*Job Summary*
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong customer service orientation. This role involves interacting with customers to provide information, resolve issues, and enhance their overall experience.
*Responsibilities*
* Respond to customer inquiries via phone, email, Instagram/Facebook, text or chat in a timely and professional manner.
* Provide accurate information regarding products and services to assist customers effectively.
* Analyze customer needs and recommend appropriate solutions or services.
* Handle complaints and resolve issues with empathy and professionalism.
* Engage in upselling opportunities by identifying customer needs and suggesting relevant products or services.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with team members to improve service delivery and customer satisfaction.
* Stay informed about product updates, promotions, and company policies.
*Requirements*
* *Proven experience in a customer service role*.
* Experience in *automotive sales/service is a bonus*.
* Strong phone etiquette and *excellent verbal communication skills*.
* Ability to analyze situations quickly and *provide effective solutions*.
* Familiarity with sales techniques, including *upselling strategies*.
* *Proficient in using computer systems* for data entry and record keeping.
* *A positive attitude *with a commitment to delivering exceptional customer service.
* Ability to work flexible hours as needed.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers!
Job Type: Full-time
Pay: $43,680.00-$50,000.00 per year
Additional pay:
* Bonus pay
* Overtime pay
Benefits:
* Dental care
* Extended health care
* On-site parking
* Paid time off
* Store discount
* Vision care
* Wellness program
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Application question(s):
* Local to the Bradford area
Education:
* Secondary School (preferred)
Experience:
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Location:
* Bradford, ON L3Z 3H3 (preferred)
Work Location: In person
Application deadline: 2024-10-21
Expected start date: 2024-10-21
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LocationBradford, ON
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Workplace information
On site
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Salary$43,680 to $50,000YEAR annually
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9489267255
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