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service desk analyst
With some duties as an information technology (IT) analyst
Posted on October 25, 2024 by Employer details Integtr
Job details
Education: College/CEGEP. Computer technology/computer systems technology. or equivalent experience. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Professionalism in customer service. Certificates, licences, memberships, and courses : A+ Certification. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Networking security. Intranet. Internet. Desktop applications. Communication software. MS Active Directory. MS Office. MS Windows. Spreadsheet. TCP/IP. Virtualization. Type of experience: Call centre. Security and safety: Criminal record check. Transportation/travel information: Travel expenses not paid by employer. Public transportation is available. Work conditions and physical capabilities: Work under pressure. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. Experience: 7 months to less than 1 year. Health benefits: Health care plan. Other benefits: Learning/training paid by employer. Paid time off (volunteering or personal days).- LocationMontréal, QC
- Workplace information On site
- Salary$17.00 to $21.00HOUR hourly (To be negotiated) / 80 hours bi-weekly
- Terms of employment Term or contractFull time
- Evening, Shift, Overtime, To be determined, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3131190
Overview
Languages
Bilingual
Education
- College/CEGEP
- or equivalent experience
- Computer technology/computer systems technology
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Professionalism in customer service
Credentials
Certificates, licences, memberships, and courses
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Networking security
- Intranet
- Internet
- Desktop applications
- Communication software
- MS Active Directory
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Virtualization
Type of experience
- Call centre
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Travel expenses not paid by employer
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Honesty
Benefits
Health benefits
- Health care plan
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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