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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 16, 2024 by Employer details Native Northwest
Job details
Native Northwest builds everyday connections to Indigenous cultures. 100% of the art featured on Native Northwest products is designed by Indigenous artists. As a Customer Service Representative, you will be a primary contact for important wholesale and retail e-commerce customers. You will play a key role in supporting and growing customer relationships and sales. *Your duties will include, but are not limited to:* * All levels of customer service, including answering phones, entering and placing orders, communicating with customers, and troubleshooting any issues that may arise * Responding to customer emails, chat bot messages, social media posts, and phone calls in an organized, prompt, and professional manner * Entering and reviewing customer orders into our customer relationship management software * Learning and knowing our 200 page catalogue and 2,000 product SKUs * Identifying opportunities to improve our B2C and B2B customer service processes * As part of a team, there will be times when you will support other operational areas of the business, including our wholesale and corporate customer support * Helping resolve any customer issues respectfully and professionally * Building a positive, respectful work environment *Requirements:* * 3+ years? experience in customer service * Communications and interpersonal skills relating to customer service * Basic knowledge of IT, social media, and website order troubleshooting * Attention to detail and desire to learn about our company and product line * Motivated self-starter with initiative and the ability to learn on the fly * Organized with effective time-management * An upbeat, positive attitude with strong internal communications skills is a must * Strong computer skills and familiarity with CRM platforms (SalesForce & NetSuite is a plus) * Appreciation of Indigenous arts and cultures * Fluent in spoken and written English We are an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, ancestry, place of origin, political belief, religion, marital status, family status, disability, gender, or sexual orientation. We thank all applicants for their interest; however, only short-listed candidates will be contacted. Job Type: Full-time Pay: $47,500.00-$55,000.00 per year Additional pay: * Overtime pay Benefits: * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Store discount * Tuition reimbursement * Work from home Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 3 years (required) Work Location: Hybrid remote in Vancouver, BC V6P 6G2 Expected start date: 2024-11-12- LocationVancouver, BC
- Workplace information On site
- Salary$47,500 to $55,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9489583760
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