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call centre agent - customer service
Title posted on ZipRecruiter - Call Center Agent
Posted on October 27, 2024 by Employer details AM/PM Service - Point of Sale & Service
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Job Summary</strong></p><p>We are seeking a motivated and customer-oriented Call Center Agent to join our AM/PM team. The primary responsibility of the Call Center Agent is to handle inbound and outbound calls, providing excellent customer service and support. The ideal candidate will have strong communication skills, a pleasant demeanor, and the ability to efficiently resolve customer inquiries and issues.</p><p><strong>Responsibilities:</strong></p><ul><li>Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.</li><li>Make outbound calls to follow up on customer inquiries, verify information, or provide updates.</li><li>Provide accurate information to customers regarding products, services, pricing, and policies.</li><li>Assist customers with processing payments, and navigating our website or online platforms.</li><li>Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.</li><li>Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.</li><li>Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.</li><li>Stay informed about company products, services, promotions, and policies through ongoing training and professional development.</li></ul><p><strong>Requirements:</strong></p><ul><li>High school diploma or equivalent; additional education or training in customer service or a related field is a plus.</li><li>Previous experience in a customer service or call center role preferred but not required.</li><li>Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.</li><li>Strong active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.</li><li>Proficiency in using computer software and navigating multiple systems simultaneously.</li><li>Ability to work in a fast-paced environment and adapt to changing priorities and responsibilities.</li><li>Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.</li><li>Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.</li><li>Positive attitude, team player mentality, and a commitment to providing exceptional customer service.</li><li>Familiarity with CRM systems or call center software is a plus.</li><li>Fluency in French, Spanish, Korean is a plus.</li></ul><p><strong>Join our team and make a difference in the lives of our customers every day! Apply now to become a valued member of our Call Center Agent team.</strong></p><p><em>We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please</em></p></div>Company Description<div>AM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS s- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #a53e07442
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