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user support technician
Title posted on Jobillico - Technician, IT Support Level 2
Posted on October 28, 2024 by Employer details Fed IT
Job details
<p>Hello,<br>I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.<br>I work on two types of recruitment: temporary and permanent.<br>All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.<br><br>I'm currently looking for a Level 1-2 Support Technician for my client in downtown Montreal. This is a permanent position, 100% on site.</p><p>Your tasks : <br> <br>- Answer telephone calls from users of the company's various office automation tools; <br>- Guide users in the proper use of applications; <br>- Resolve first- and second-level problems by guiding users through the process, and document requests, incidents and solutions; <br>- Escalate and follow up on problem resolution; <br>- Manage equipment loans (laptops, internet keys and mobile printers); <br> <br>Benefits : <br> <br>- Competitive compensation; <br>- A health and wellness reimbursement program, an insurance plan that adapts to your needs, a telemedicine service and a generous retirement savings plan; <br>- A friendly work environment where the values of respect, openness, innovation, diversity, equity and inclusion are paramount; <br>- A culture and leaders who promote an excellent employee experience by prioritizing autonomy, recognition, collaboration and the development of full potential; <br>- Being part of a company that is committed to giving back to the community; <br>- Ergonomic, bright offices and a gym with equipment and sports classes available to all.</p><p>- College diploma (DEC) in computer science or related field; <br>- At least 4 years' experience in IT support; <br>- You are committed to excellent customer service, have good interpersonal skills and are able to communicate easily with a variety of people; <br>- You are fluent in both spoken and written French and English. <br>- You have a good knowledge of the Microsoft Office suite, Windows 11 and networking skills (an asset); <br>- You have good analytical and problem-solving skills; <br>- You're able to manage several tasks simultaneously, and you're discreet, courteous and a team player.</p>- LocationMontréal, QC
- Workplace information On site
- Salary$60,000 to $70,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14737385
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