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user support technician
Posted on July 29, 2024 by Employer details GeologicAI Inc.
Job details
Education: Bachelor's degree. Geological/geophysical engineering. Engineering, other. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Computer and technology knowledge: Internet. Desktop applications. File management software. Programming software. Mapping and data visualization software. Database software. Software development. Python. SharePoint. Transportation/travel information: Willing to travel. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. What is your current field of study?. What is your current level of study?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: As per collective agreement. Mileage paid. Long term benefits: Long-term care insurance. Other benefits: Other benefits. Team building opportunities.- LocationToronto, ON
- Workplace information On site
- Salary$30.00HOUR hourly / 150 to 168 hours bi-weekly
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Overtime, Flexible Hours, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3018843
This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
- Geological/geophysical engineering
- Engineering, other
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Internet
- Desktop applications
- File management software
- Programming software
- Mapping and data visualization software
- Database software
- Software development
- Python
- SharePoint
Additional information
Transportation/travel information
- Willing to travel
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- As per collective agreement
- Mileage paid
Long term benefits
- Long-term care insurance
Other benefits
- Other benefits
- Team building opportunities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-08
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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