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business general manager
Title posted on indeed.com - General Manager
Posted on October 28, 2024 by Employer details Hestia Kitchen + Bar Richmond
Job details
*Job Summary* We are seeking an experienced and dedicated Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate will have a strong background in restaurant management, team leadership, and a passion for delivering exceptional customer service. As a General Manager, you will be responsible for ensuring the smooth running of the restaurant, maintaining high standards of food quality and service, and managing a team of hospitality professionals. *Responsibilities* Operations Management: * Manage all aspects of the restaurant's operation such as staff scheduling, inventory management, and financial reporting. * Oversee cash handling procedures, ensuring accuracy and security at all times. * Conduct regular staff meetings to communicate updates, provide training, and address any issues or concerns. Staff Management: * Train and supervise staff members to ensure excellent customer service and adherence to company policies and procedures. * Create and maintain a positive work environment that fosters teamwork and employee development. * Accomplish restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining staff. Customer Service: * Monitor food quality and presentation to ensure consistency and customer satisfaction. * Handle customer complaints or concerns in a professional manner, striving to resolve issues promptly and effectively. VIP Program Service and Management: * Develop and manage a VIP program to reward and retain loyal customers. * Ensure VIP customers receive exceptional service, personalized experiences, and exclusive offers. * Monitor the effectiveness of the VIP program and make adjustments to improve customer satisfaction and engagement. Collaboration and Development: * Collaborate with the kitchen staff to develop new menu items or improve existing ones. * Cooperate with department directors and prepare reports of financial, marketing, supply, and other operation-related reports and plans. * Develop strategic plans for optimized productivity and establish operation plans by researching restaurant demand. Marketing and Events: * Develop and implement marketing strategies to attract new customers and retain existing ones. * Plan and oversee special events, private parties, and catering functions. * Coordinate with the marketing team to promote events and new menu items through various channels. Wine and Bar Management: * Manage the wine and bar operations, including inventory, ordering, and menu development. * Ensure staff are knowledgeable about the wine list and bar offerings to provide excellent recommendations to customers. * Stay updated on industry trends and new products to enhance the restaurant's wine and bar offerings. Continuous Improvement: * Maintain high customer satisfaction levels in restaurant operations by implementing policies and standard operating procedures and determining and implementing system improvements. * Maintain professional and technical knowledge by reviewing professional publications and benchmarking state-of-the-art practices. * Oversee and manage daily operations to ensure smooth and efficient functioning of the restaurant. * Monitor restaurant?s performance and take corrective actions as needed. * Ensure compliance with health and safety regulations. *Requirements* - Proven experience in restaurant management or a related field - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Knowledge of food handling and safety regulations - Familiarity with inventory management systems - Ability to work in a fast-paced environment while maintaining attention to detail - Flexibility to work evenings, weekends, and holidays as needed *Skills* - Team management - Bartending knowledge - Interviewing skills - Food handling expertise - Restaurant management experience - Knowledge of the food in- LocationRichmond, BC
- Workplace information On site
- Salary$70,000 to $110,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9504218522
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