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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 29, 2024 by Employer details Luxuria Auto
Job details
*Luxuria Auto* is the leader in providing trusted auto collision repairs. In partnership with the *TD Auto Collision Repair Centre*, *Fix Auto *and *ProColor Collision*, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations. *Job Summary* Our busy team is seeking an enthusiastic *Customer Service Representative* to join our team at Luxuria Auto. The Customer Service Representative would be a customer orientated team player who works to ensure a legendary customer experience for our valued customers. *Job Duties & Responsibilities* * Ensure excellence in the delivery of the customer experience as per company standards. * Review client?s vehicles for related and not related damages. * Take photos of all damages, not related damages, and general condition. * Complete Walk-Around form and identify not related damages. * Communicate to client?s on what to expect through the repair process. * Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings. * Provide outstanding customer service, in order to build strong and long-lasting relationships with clients. * Create and follow up on appointments. * Prepare Intake and Delivery paperwork. * Effectively manage front office operations to ensure efficient organization and support of the sales function. * Collaborate with shop management to ensure vehicles are on track for timely and flawless delivery. * Provide regular and standard reporting to p managers to ensure awareness on key performance metrics. * Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc. * As required, assign the work order to technicians. * Set convenient appointments with the customers, based on the shop availability. * Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction. * Take payments for deductibles, customer pay work, etc. * Maintain complete knowledge and comply with company and departmental policies, procedures, and standards. * Cultivate a positive working relationship with team members and management. * Maintain a clean and orderly work area to comply with all health & safety procedures. * Complete other related tasks as required. *Skills & Qualifications* * High school diploma or GED required * Strong customer service and troubleshooting skills * Experience working as a customer service representative. * Experience in the automotive industry is an asset, but not required * Exceptional conflict resolution, negotiation, and objection handling skills * Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Strong technical skills, including effective working skills of MS Word, Excel and e-mail * Strong work ethic, quality oriented and a positive team attitude \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ _Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions._ We thank all applicants for their interest; however, only those selected for interviews will be contacted. *Please Note: All applicants must be legally entitled to live and work in Canada.* Job Type: Full-time Expected hours: 40 per week Benefits:- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9505484420
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