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customer service manager - retail
Title posted on CareerBeacon - Client Success Manager
Posted on October 30, 2024 by Employer details Sobeys Inc.
Job details
Requisition ID: 185949 Career Group: Corporate Office Careers Job Category: Empire Media+Travel Requirements: 0 - 10%Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia; Ontario City: Halifax; MississaugaEmbark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact?We are looking for a Client Success Manager to join our Retail Media Network team. In this role, you will manage and nurture ongoing relationships with advertisers, including brand marketing teams, by reviewing and analyzing their performance across media campaigns. You will ensure timely and accurate reporting of campaign results and coordinate closely with cross-functional teams, including Data & Tech, Merchants, and Sourcing.Here's where you'll be focusing:Manage ongoing relationships with advertisers (including brand marketing teams)Review advertiser performance, including overall performance with Empire and across media campaigns to inform campaign objectivesEnsure timely measurement and reporting of campaign performance is delivered to advertisersCoordinate closely with cross-functional teams (e.g., Data & tech, Merchants & Sourcing)Proactively prospect new opportunities for existing advertisers not buying media or upselling existing advertisersEffectively communicate value proposition to inspire advertisers to commit to annual purchases and to pursue new product offeringsUnderstand advertiser objectives and assist with addressing pain pointsDevelop pitches tailored to advertiser needs, including pricing structure, audience segments, and creative suggestionsSupport in design of initial media plansStay informed on new product developments and updatesWhat you have to offer:8+ years experience in retailer / grocery / CPG; mandatory 3+ years in insights-based or data-driven salesMedia / advertising experienceExperience in retailer / grocer / CPGExcellent verbal and written communication skillsAbility to build and maintain relationships across varying levels of seniorityAbility to perform insights-based / analytical selling #LI-Hybrid At Empire we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. Our Total Rewards programs, for full-time teammates,- LocationMississauga, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2121008
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