Posted on
October 31, 2024
by Employer detailseTeam Inc.
Job details
Overview:
As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.
Responsibilities: Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
Resolve and/or refer more complex technical problems through a defined escalation process.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log
The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.