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front desk agent
Posted on October 31, 2024 by Employer details Coast Lethbridge Hotel
Job details
Join the Front Office team at The Coast Lethbridge Hotel! We have a position available for a service oriented individual for a Front Desk Agent. *The responsibilities include:* * Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage. * Follows established procedures and policies when completing tasks * Receives, sorts and distributes incoming mail * Prepares and sends courier packages and ensures accurate billing and records * Orders office supplies and maintains inventory levels * Acts as an Ambassador for , including greeting guests and handling basic inquiries * Demonstrates a customer service attitude with internal/external contacts * Provides basic data entry and transaction handling service for the Front Office * Inputs data accurately into the appropriate database * Produces statistics and reports on the data as per standard formats * Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up * Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit * Handles cash, cheques, credit and debit card transactions in accordance with hotel policies * Other duties as required *Skills/Knowledge/Experience:* * Minimum 1 year experience in similar position preferred * Secondary School Diploma * Advanced communication, interpersonal, and customer service skills * Technical aptitude * Beginner level in the use of MS Office Suite * Professional appearance and attitude * Bondable * Able to work a flexible schedule which includes evenings, weekends and some nights If you think you are a good fit, then we would like to hear from you. Job Types: Full-time, Part-time Pay: From $15.00 per hour Expected hours: 16 ? 32 per week Schedule: * 8 hour shift * Day shift * Every Weekend * Holidays * Monday to Friday * Night shift * Weekends as needed * Weekends only Work Location: In person- LocationLethbridge, AB
- Workplace information On site
- Salary$15.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9508593876
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