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user support technician
Posted on September 03, 2024 by Employer details Identity Digital Canada Corp
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer engineering, other. Telecommunications technology/technician. Computer technology/computer systems technology. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide customer service. Manage incidents. Computer and technology knowledge: Internet. Word processing software. Presentation software. Communication software. Mapping and data visualization software. Salesforce. Data analysis software. MS Office. MS Windows. SQL. Spreadsheet. TCP/IP. XML. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. What is your current field of study?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Registered Retirement Savings Plan (RRSP). Other benefits: Other benefits.- LocationNorth York, ON
- Workplace information On site
- Salary$65,000YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3060836
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- Computer engineering, other
- Telecommunications technology/technician
- Computer technology/computer systems technology
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Internet
- Word processing software
- Presentation software
- Communication software
- Mapping and data visualization software
- Salesforce
- Data analysis software
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- XML
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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