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user support technician
Title posted on CareerBeacon - Technician - Advanced
Posted on November 02, 2024 by Employer details Bell Canada
Job details
Req Id: 421083 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you'll inspire others by providing the best customer experience as you install, repair and maintain Bell's services and network for our residential and business customers. At Bell, you'll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services. Job Posting DetailsJob Title: Technician - AdvancedJob location address: 6 Peninsula Rd, Marathon (Ontario)Job status: Regular - Full TimeName and description of hiring departmentThe Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.Main Job Duties / Accountabilities include (Voice, Internet, IPTV)Install, maintain and repair different telecommunication equipment for the Voice, Internet and IPTV markets for business customers in accordance with established practicesRespond to customers' needs and inform them on the utilization of different equipment or servicesEscalate events beyond their control to support teamsBuild relationships and interact with clients and various groups within Bell CanadaPerform functions efficientlyKeep up with emerging telecommunication technologyAs necessary, agree to undergo a background security check to meet a customer's clearance requirement.PrerequisiteCandidates who are part of the Craft and Services bargaining unit must have;A college diploma in electronics or telecommunications, or equivalent work experienceCandidates from outside the Craft and Services bargaining unit must have:A college diploma in electronics or telecommunications, or equivalent work experienceA minimum of a high school diplomaFluent in EnglishHold a valid driver's license - Class G or G2Possess good manual dexterity and able to work with different hand toolsCapable to lift and carry heavy weightCapable to climb telephone poles and/or climb and carry laddersCapable to kneel and bend and work in areas with restricted movementCapable of differentiating coloured wires (colour code)Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipmentEssential Qualifications / SkillsBasic knowledge of the outside plantBasic knowledge of telecommunicationsBasic knowledge of the IP networkBasic knowledge in computer fundamentals and ability to configure routersBasic knowledge working with IPTV installation and repairBasic knowledge with installation/repair of business voice and internet technologiesBasic knowledge with FTTB installation and repairBasic knowledge with installation and repair of LCL circuitsAbility to act with a focus on customer satisfactionAbility to communicate clearly and concisely, both orally and in writingWorking ConditionsThe candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby pro- LocationMarathon, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Source CareerBeacon #2121949
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