Overview
Languages
English
Education
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Perform Web-server backup and recovery operations
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Provide customer service
Experience and specialization
Computer and technology knowledge
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Android
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Information Technology Infrastructure Library (ITIL)
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MAC
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Unix
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JavaOS
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Networking software
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Extranet
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Internet
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Servers
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Desktop applications
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Enterprise Applications Integration (EAI)
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File management software
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Mail server software
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Communication software
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3D graphic software
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Computer-aided design (CAD)
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Wireless networks
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Cloud
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Firewall
Additional information
Personal suitability
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Efficient interpersonal skills
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Team player
Benefits
Financial benefits
Other benefits
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Free parking available
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On-site amenities
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On-site housing options
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Paid time off (volunteering or personal days)
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Team building opportunities
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Parking available
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Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.