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software technical support analyst
Title posted on Jobillico - Technical Analyst - Microsoft 365
Posted on November 02, 2024 by Employer details Farm Credit Canada
Job details
<p>Worker Type:</p>Permanent<p></p><p></p><p>Language(s) Required:</p>English<p></p><p></p><p>Term Duration (in months):</p><p></p><p></p><p></p><p>Salary Range (plus eligible to receive a performance based incentive, applicable to position) :</p>$69,904 - $94,576<p></p><p></p>Service desk experience rewarded <br>As a Technical Analyst working with the Microsoft 365 support team, you will assist with the onboarding of new technologies and perform general operational tasks to maintain a healthy product environment. Your primary responsibilities will include supporting the integration and adoption of new technologies, ensuring seamless onboarding, and collaborating with various departments to enhance productivity and security.<p></p><p></p><p><span><b><span>What you?ll do:</span></b><span> </span></span></p><ul><li><p><span><span><span>Resolve issues with technology through one-on-one interactions</span></span><span> </span></span></p></li><li><p><span><span><span>Facilitate the resolution of Major IT Incidents</span></span><span> </span></span></p></li><li><p><span><span><span>Troubleshoot a variety of first-level IT support issues on different platforms and programs</span></span><span> </span></span></p></li><li><p><span><span><span>Answer questions and provide advice by phone, email or chat</span></span><span> </span></span></p></li><li><p><span><span><span>Advanced troubleshooting on common issues, trend analysis and documentation</span></span><span> </span></span></p></li></ul><p></p><p><span><b><span>What we?re looking for:</span></b><span> </span></span></p><ul><li><p><span><span><span>Friendly attitude and a focus on customer care</span></span><span> </span></span></p></li><li><p><span><span><span>Organized multi-tasker able to work independently</span></span><span> </span></span></p></li><li><p><span><span><span>A comprehensive understanding of technical terminology and concepts</span></span><span> </span></span></p></li><li><p><span><span><span>Relationship-builder with a desire to refine existing leadership skills</span></span><span> </span></span></p></li><li><p><span><span><span>The ability to bring individuals and groups together to solve problems</span></span><span> </span></span></p></li></ul><p></p><p><span><b><span>What you?ll need:</span></b><span> </span></span></p><ul><li><p><span><span><span>A diploma or certificate in a computer-related field and at least two years of service desk or call<span> </span></span></span><span><span>centre</span></span><span><span><span> </span>experience (or equivalent combination of education and experience)</span></span><span> </span></span></p></li><li><p><span><span><span>In-depth knowledge of common software and operating systems</span></span><span> </span></span></p></li><li><p><span><span><span>Exceptional commitment to customer service</span></span><span> </span></span></p></li><li><p><span><span><span>ITIL V3 Foundations certification</span></span><span> </span></span></p></li></ul>- LocationRegina, SK
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14774402
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