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computer network technician
Title posted on ZipRecruiter - Network Technician - June 5,
Posted on November 02, 2024 by Employer details Tech North Solutions Inc.
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Job Summary:</strong></p><p>The objective of the Network Technician (NT) is to provide superb customer service reflecting the client-centric and quality focused mission of Tech North Solutions Inc. through the direct provision of remote and on-site support to our clients. The NT works as part of a team that is accountable for the overall technical status of the account, including customer satisfaction. The NT will be primarily focused on systems administration and support functions but will be expected to participate in project delivery and provide end user support as necessary.</p><p><strong>Essential Responsibilities and Duties:</strong></p><ul><li>Proactive maintenance, analysis, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion</li><li>Perform desktop, server and network diagnostic and repairs, including modifications to various operating systems</li><li>Project Deployment - the NT will work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clients</li><li>Analyze system performance to identify deficiencies and help develop and recommend solutions for improvement, to maximize the design of client's networks.</li><li>Level 1 and 2 Support - Provide Subject matter expertise to diagnose and remedy server, network and end user issues that are escalated from the Helpdesk, Clients, client stakeholders and/or other members of the Service Delivery Team</li><li>Participate in technical discussions with clients and client stakeholders that impact the client's business continuity and growth</li><li>Professionally document all work performed and submit accurate time record on a daily basis</li><li>Maintain accurate and up to date documentation of client's network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team</li><li>Identification of new revenue opportunities, primarily via incremental upgrades or change planning, within their assigned clients</li><li>Participate in the on call rotation that may include off hours support or after hours onsite visits to client sites.</li></ul><p><strong>Qualifications</strong></p><p>The ideal candidate will be professional, positive, and believe that customer service is a priority and can function effectively in a fast-paced dynamic work environment and possess the following:</p><ul><li>Valid and clear BC driver's license and have access to a good working car and/or other form of reliable transportation as required</li><li>Excellent verbal and written communication and interpersonal skills. Able to explain technical issues in clear and understandable language</li><li>Experience in delivering outstanding customer service, solution focused, enthusiastic, and willingness to learn</li><li>Demonstrated ability to work within a team oriented environment</li><li>Strong organizational, analytical and problem solving skills including proven troubleshooting and diagnostic skills with a proactive attitude towards problem identification and resolution</li><li>Ability to demonstrate confidence, patience and diplomacy in a demanding environment</li><li>Must be a detail-oriented self-starter - function autonomously, with minimal supervision</li><li>Mature, reliable and highly organized</li></ul><p>Technical Competencies</p><ul><li>Two year technical diploma or equivalent combination of relevant education and a minimum of two years' experience in an IT support role is preferred</li><li>At least one of: Current CompTIA <span class="long-word">A+/Server+/Network+/Security+</span> Certification as well as a current Microsoft certification MCSE/MCITP/MCTS (server competency)</li><li>Knowledge and experience supporting and installing Wi- LocationBurns Lake, BC
- Workplace information On site
- Salary$34.92HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #67106d1d5
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