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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 04, 2024 by Employer details Aquascape, Inc.
Job details
*Customer Support Agent* Vaughan, Ontario Aquascape, Inc. is the world?s leading supplier of water feature products, and our Canadian Office is looking for a new teammate! As a Customer Support Agent, you will: * Fill orders for customers at order pick up desk * Process orders and returns which are received by phone, fax and mail and enter into the computer system * Resolve customer service issues * Act as customer advocate by notifying supervisor, and/or appropriate departments of service or product issues * Assist with overflow calls that come to customer service and/or tech phone line * Build and maintain solid customer relationships by providing world-class customer support in-person or via email or telephone * Respond to customer questions and concerns with speed and professionalism * Answer technical questions to assist customers in selecting the correct product * Promote sales by suggesting additional merchandise * Promote monthly specials or product-promotions and up-sell based on customer needs * Assist in warehouse and complete other assignments and projects as assigned The Customer Support Agent should possess the following qualities: * Exceptional customer service skills * Highly dependable * Strong communication skills, both written and verbal in English. Bilingual French also an asset. * Demonstrable data entry skills * Ability to lift 75+ lbs. * Working knowledge of Microsoft Office including Word, Excel and Outlook * Ability to work in a fast-paced, evolving business environment and meet deadlines * Basic knowledge of decorative water feature industry a plus but not required, we will train *Company:* Aquascape, Inc. (www.aquascapeinc.com) *Anticipated start date: Immediate* *Forward resumes via InDeed only, no walk-ins.* _Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position._ Job Types: Full-time, Permanent Additional pay: * Bonus pay * Commission pay Benefits: * Casual dress * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care * Wellness program Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person- LocationConcord, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513688803
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