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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 04, 2024 by Employer details Somrav Marketing Solutions
Job details
We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service Representative team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line. Their tagline ?With You All the Way? can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and supportive way. We are looking for someone to join our entry-level Customer Service Representative team to assist in the new product and service rollout. We firmly believe in hiring Customer Service Representatives who exhibit a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty. *Responsibilities of our Customer Service Representative*: * Establish the initial relationship with new customers to properly position products to each individual based on their wants and need * Educate customers on the rollout of these products and the new technology that supports them * Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services * Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required * Drive customer engagement from initial contact through the point of sale to delivery of products * Communicate effectively within the Customer Service team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success * Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout *Recommended traits of an entry-level Customer Service Representative*: * A high school diploma and/or GED equivalent is required * 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred * Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately * A student mentality to learn on the job from the entry-level and the drive to continue the development of oneself and the company * Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service * An empathetic and compassionate disposition displayed while working with customers Job Type: Full-time Pay: $800.00-$1,200.00 per week Benefits: * Company events * Employee assistance program * On-site parking Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Work Location: In person- LocationEdmonton, AB
- Workplace information On site
- Salary$800 to $1,200WEEKLY weekly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513925110
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