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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 08, 2024 by Employer details Carrier Enterprise Canada
Job details
*Career Opportunity ? Carrier Enterprise Canada* *Position: Refrigeration Inside Specialist* *Reporting to:* Area Manager, Eastern Region *Location:* Ontario _CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories. CE has 36 locations across Canada. We are currently accepting internal and external applicants for a Refrigeration Inside Specialist._ *The Opportunity* The person will need to have strong refrigeration and compressor knowledge to be able to provide expert customer service to our refrigeration/compressor customers at the branch. * Strong refrigeration and compressor knowledge to be able to provide expert customer service to our refrigeration/compressor customers at the branch or across the region. * Understanding of new AWEF rules and regulations. * Ability to assist with refrigerant pipe line sizing. * Work with sales and marketing to create excitement around new refrigeration focus around refrigeration /compressor products. * Work with Refrigeration Account manager and Inventory planning to ensure proper product selection available across the region * Handle customer and WWGTotaline counter associates calls and inquiries for quotations and product information * Responsible for quoting refrigeration equipment (including cooler and freezer rooms) to customers and other sales branches across Ottawa to select product for specific refrigeration applications needs. * Process customer orders and work to bring Refrigeration customers on Ecommerce format. *Skills and Behaviours* * Minimum 5 years of Refrigeration Sales experience in the HVACR industry * Expert refrigeration skills * Post-secondary education in HVAC * Excellent interpersonal and communication skills * Positive attitude and customer service oriented * Strong communication skills *Why work for CE Canada?* * Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability! * We are a team built on trust and integrity * We believe our people are what delivers a high level of customer experience * We offer competitive salary, incentive and benefits * We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology * We win and celebrate together _\*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (?AODA?) to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality._ Job Type: Full-time Schedule: * Monday to Friday Application question(s): * Do you have experience working as a Refrigeration Specialist? * Are you legally authorized to work in Canada? * Do you have knowledge on providing load calculations and equipment selection/design for condensing units, evaporators, chillers, fluid coolers, remote condensers and system components. Licence/Certification: * driver's license (preferred) Work Location: Hybrid remote in Hamilton, ON L8H 5Y2- LocationHamilton, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9479066250
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