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technical support specialist – information technology (IT)
With some duties as an information technology (IT) support technician
Posted on November 04, 2024 by Employer details Sto:lo Service Agency
Job details
Education: Bachelor's degree. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Ensure smooth operation of computer equipment and machinery. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Cisco certified network associate. CompTIA Security+ Certification. Information technology infrastructure library (ITIL) Certification. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). iOS. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Project management software. Programming software. Web service design. Mapping and data visualization software. Database software. Python. Data analysis software. JavaScript. MS Office. MS Windows. SharePoint. Spreadsheet. Wireless networks. Computerized inventory record keeping and re-ordering system. Type of experience: Call centre. Area of work experience: Quality assurance or control. Information technology (IT) service delivery. Security and safety: Criminal record check. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 5 years or more. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Pension plan. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Maternity and parental benefits. Tax-Free Savings Account (TFSA). Other benefits: Free parking available. Learning/training paid by employer. On-site amenities. On-site daycare available. Paid time off (volunteering or personal days). Team building opportunities. Parking available. Wellness program.- LocationChilliwack, BC
- Workplace information On site
- Salary$60,000 to $65,000YEAR annually (To be negotiated) / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3140096
Overview
Languages
English
Education
- Bachelor's degree
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Ensure smooth operation of computer equipment and machinery
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Cisco certified network associate
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- Web service design
- Mapping and data visualization software
- Database software
- Python
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Computerized inventory record keeping and re-ordering system
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
- Information technology (IT) service delivery
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site daycare available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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