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customer service adviser
Title posted on ZipRecruiter - Customer Service
Posted on November 04, 2024 by Employer details Toronto Placement
Job details
<h3>Job Description</h3><div>Job Description<div><p>Hours: 8:00am to 4:30 mon to Thursday. 8:00 am to 4:00pm Fridays</p><p><strong>About Us:</strong></p><p>We are a leading construction company committed to delivering high-quality construction services for residential projects. Our team values integrity, communication, and excellence, and we pride ourselves on creating positive experiences for our clients. We are seeking a dedicated Customer Service Specialist to join our team and provide outstanding service to our customers, ensuring their needs are met throughout the construction process.</p><p><strong>Job Summary:</strong></p><p>As a Customer Service and Administrative Specialist, you will be the primary point of contact for clients, addressing inquiries, managing communications, and resolving issues related to construction projects. In addition, you will handle various administrative duties, including scheduling, document management, and office support. This dual-role position requires excellent communication, organizational skills, and a proactive approach to client satisfaction and office efficiency.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Service Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, and other channels, resolving complaints and providing relevant information.</li><li><strong>Client Communication:</strong> Act as a liaison between clients and internal teams, offering updates on project timelines, schedules, and progress.</li><li><strong>Issue Resolution:</strong> Work with project managers to troubleshoot and resolve any customer concerns or delays, ensuring client satisfaction.</li><li><strong>Post-Project Follow-Up:</strong> Conduct follow-up communications after project completion to gather feedback and assess client satisfaction.</li><li> </li></ul></div></div>- LocationInnisfil, ON
- Workplace information On site
- Salary$27.81HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #9a091e38
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