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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 04, 2024 by Employer details Maritime Bus
Job details
*Maritime Bus* are currently recruiting a *Customer Service Representative for our Charlottetown Maritime Bus location.* *Coach Atlantic Maritime Bus *is Atlantic Canada?s Leading Passenger Transportation Company. We?re hiring dynamic, high achievers looking to be _*Difference Makers*_ within the industry. We continue to advance across Eastern Canada with our multi-model diverse platform covering transportation segments, such as a Scheduled Line Run, Chartered Busing, Student Transportation and Public Sectors. Our employee?s success is built on our commitment and emphasis on training and orientation process. We pride ourselves on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers. Our *Customer Service Representative* will be responsible for provide customer service with primary responsibilities include (but are not limited to): * Always provide superior customer service. Sell bus tickets and parcel shipments as needed. * Operate a computer, Point of Sales system, phones, email and other electronic devices as required. * Answer phone calls and reply to emails for T3 Transit and Maritime Bus. * Provide customers with schedule times and assist the Maritime Bus driver during bus arrival and departure times. * Resolve any customer service issues within your control and seek assistance from management as required. * Train and communicate all new initiatives as commissioned by the senior management team. * Ensure daily balancing of cash and point of Sales systems and investigate overages and shortages. * The responsibilities of this position include performing daily cleaning and maintenance tasks for the terminal. *Requirements* * Ability to effectively communicate both verbally and in writing. * Requires the ability to perform multiple activities and initiatives and adapt to changing priorities on a day-to-day basis, while maintaining organizational effectiveness. ? * Proven ability to understand a variety of computer programs. * Must be able to lift to 75 lbs. * Be somewhat flexible with days and hours if needed. * High level of integrity, confidentially, and accountability. * Ability to work independently in a busy environment. * Able to work well under pressure. * Able to deal with people sensitively, tactfully, diplomatically, and professionally always. Job Type: Full-time Pay: $17.50 per hour Additional pay: * Overtime pay Schedule: * Monday to Friday * Weekends as needed Work Location: In person- LocationCharlottetown, PE
- Workplace information On site
- Salary$17.50HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513690185
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